If you receive a defective item, please contact us at sales@iGuardFire.com or 844-859-3838 with details of the product and the defect. An RMA# and shipping instructions will be given to you at that point.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds Permitted:
We do accept returns if the item is unopened and in the original packaging within 30 days of your purchase with proof of purchase minus a 15% restocking charge. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Shipping
To return the item you purchased, please contact us for an RMA# and the shipping address.
Call for RMA # first. No items shall be returned to us without an RMA# being issued by iGuardFire Ltd.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
DELIVERY POLICY
Delivery Time
All orders are subject to product availability. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day means Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Delivery Instructions
You can provide special delivery instructions on the checkout page of our website.
Return Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas and/or multiple devices. You will be advised of all charges on the checkout page.
Federal Canadian GST/HST tax is charged according to the province or territory to which the item is shipped. Provincial taxes are not charged. US taxes are not charged.
Damaged Items in Transport
If there is any damage to the packaging on delivery, immediately notify the carrier and then contact us immediately at sales@iguardfire.com or 844-859-3838
Questions If you have any questions about the delivery and shipment or your order, please contact us at 844-859-3838