Effective Date: June 3, 2026

iGuard Home Inc. (USA) and iGuardFire Ltd. (Canada) (collectively, “iGuard Home”) warrant to the original end-user purchaser that the iGuard™ product and its original hardware components will be free from defects in materials and workmanship under normal residential use and service for a period of one (1) year from the date of original retail purchase (“Warranty Period”).

This Limited Warranty applies to products purchased new and used in the United States or Canada.

La présente garantie limitée est également disponible en français sur demande.

If a defect covered by this Limited Warranty arises during the Warranty Period, iGuard Home may, at its sole discretion and subject to applicable law:

  • repair the product using new or refurbished parts;
  • replace the product with a new or refurbished product of equal or similar functionality and quality; or
  • refund the original purchase price upon return of the defective product.

Replacement or repaired products are warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.

This Limited Warranty applies only to the original purchaser and is non-transferable.

Satisfaction Guarantee

iGuard Home offers a 30-Day Satisfaction Guarantee on all iGuard™ products. For complete details on returns, refunds, and eligibility, please see our Refund and Return Policy.

Professional Installation Recommendation

For optimal performance and safety, professional installation is recommended for all iGuard™ products.

Professional installation is strongly recommended for:

  • iGuard™ gas stove safety models; and
  • iGuard™ hardwired electric stove safety models.

Improper installation, mounting, wiring, gas connection configuration, or failure to follow installation instructions may affect product performance and may void this Limited Warranty.

What This Limited Warranty Does Not Cover

This Limited Warranty does not apply to damage or defects resulting from:

  • use of the product other than its intended purpose;
  • improper installation or failure to follow installation instructions;
  • accident, abuse, misuse, negligence, or unauthorized modification;
  • improper electrical connection, gas connection, or power fluctuations;
  • use with incompatible devices, systems, or accessories;
  • cosmetic damage that does not affect functionality;
  • normal wear and tear;
  • commercial or industrial use unless expressly approved by iGuard Home;
  • service, repair, or modification by anyone not authorized by iGuard Home; or
  • acts of nature or force majeure events, including flood, fire, earthquake, lightning, severe weather, internet outages, utility failures, governmental actions, labor disputes, supply chain disruptions, pandemics, or other events beyond iGuard Home’s reasonable control.

This Limited Warranty also does not cover software, mobile applications, internet connectivity, Wi-Fi performance, third-party services, or cloud-based features that may be interrupted, unavailable, modified, or discontinued from time to time.

Connected Features and Wi-Fi Services

Certain iGuard™ features, including remote notifications, mobile app access, firmware updates, and cloud-based services, may require an active Wi-Fi connection, internet access, compatible mobile device, and/or access to third-party services.

iGuard Home does not guarantee uninterrupted availability of connected or cloud-based features and reserves the right to modify or discontinue software or online services as permitted by applicable law.

Core safety-related functionality of the iGuard™ device is designed to operate independently of cloud connectivity unless otherwise specified in the product documentation.

Warranty Claims

To obtain warranty service, you must first contact iGuard Home to obtain a Return Material Authorization number (“RMA”).

Support Contact Information:

Proof of purchase may be required to verify warranty eligibility. Products returned without an RMA number may not be accepted.

Customers are responsible for shipping costs associated with returning the product to iGuard Home. If the warranty claim is approved, iGuard Home will pay reasonable return shipping costs for repaired or replacement products.

Please include:

  • your name and contact information;
  • proof of purchase;
  • a description of the issue; and
  • the assigned RMA number.

Upon receipt of the returned product, iGuard Home will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, iGuard Home will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include shipping and handling charges. All return shipments must be prepaid and insured by the customer. You are responsible for any loss or damage to the product during shipment.

Out-of-Warranty Service

After the Warranty Period has expired, iGuard Home may, at its sole discretion, offer repair or replacement services at the customer’s expense. Out-of-warranty service is not guaranteed and is subject to parts availability and product model. To inquire about out-of-warranty service options, please contact iGuard Home using the contact information provided in the Warranty Claims section above.

Limitation of Liability

To the maximum extent permitted by applicable law, iGuard Home shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to loss of use, loss of data, loss of profits, business interruption, property damage, or personal injury arising from or related to the use or inability to use the product.

To the maximum extent permitted by applicable law, iGuard Home’s total cumulative liability arising from or related to the product shall not exceed the original purchase price paid for the product.

The iGuard™ product is intended to help reduce the risk of unattended cooking incidents but does not guarantee prevention of all cooking-related fires, injuries, or damages. Users remain responsible for exercising proper care and supervision while cooking.

Binding Arbitration and Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to the purchase, installation, use, warranty, or performance of the iGuard™ product shall be resolved through binding arbitration rather than in court, except that either party may bring an individual claim in small claims court where permitted by law.

For products purchased in the United States, arbitration shall be conducted in the State of Washington, USA, and governed by the laws of the State of Washington, without regard to conflict of law principles.

For products purchased in Canada, arbitration shall be conducted in the Province of British Columbia, Canada, and governed by the laws of British Columbia and applicable Canadian federal laws, without regard to conflict of law principles.

The parties agree that any arbitration shall be conducted on an individual basis only and not as a class, consolidated, or representative action, to the extent permitted by applicable law.

Nothing in this section shall limit any consumer rights that cannot be waived under applicable law.

Disclaimer of Implied Warranties

Except to the extent prohibited by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the Warranty Period set forth above.

Some states, provinces, or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so certain limitations or exclusions above may not apply to you.

Consumer Rights

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or territory.